Privacy Policy

This policy explains how Locelo (“we,” “our,” or “us”) handles information when you use the website, subscription and support services, and Locelo mobile application (together, the “Service”).

1. Information you choose to provide

• Account details: name, email address, authentication information, and account preferences.
• Support and cancellation details: messages, checkout or billing email, approximate transaction date, and only the last four card digits when you choose to provide them.
• Translation content: text, speech, images, saved translations, and language choices you submit to an eligible app feature.

2. Translation content and app permissions

Locelo may request microphone, speech-recognition, camera, photo-library, and notification permissions only for the feature you activate. You can change these permissions in your operating-system settings.

Text, audio, and images may be processed to detect a source language, produce a translation, support conversation mode, and save eligible history. Some processing may occur on the device and some may use configured service providers. The production app must disclose its exact processing and retention behavior before release.

3. Website and technical information

We may process IP address, approximate country, browser or device type, app version, language, timestamps, referral information, security events, crash information, and feature interactions. We use this information to operate the Service, localize eligible prices, prevent misuse, diagnose failures, and improve reliability.

4. Billing information

Website subscription payments are processed by our payment provider. We do not receive or store complete payment-card numbers, expiry dates, or security codes. On the public Cancel subscription page, we process the normalized checkout email and the last four card digits only, then limit any cancellation to Locelo subscriptions.

5. How we use information

• provide translation, account access, history, and optional sync;
• provision, maintain, suspend, or restore Free and PRO access;
• display localized subscription terms and maintain transaction records;
• send service, credential, billing, and support communications;
• detect duplicate or abusive trial attempts and protect the Service;
• measure reliability and improve product experience;
• comply with applicable legal and accounting obligations.

6. Service providers

We may use providers for hosting, account infrastructure, payments, email, customer support, operational reporting, error diagnostics, and analytics. They may process information only for the services they provide to us and under their own legal obligations. We do not sell personal information.

7. Retention and security

We retain information only for as long as reasonably needed for the purposes above, including account operation, fraud prevention, accounting, dispute handling, and legal compliance. Retention periods differ by category. We use technical and organizational safeguards designed to protect information, but no system can guarantee absolute security.

8. Your choices and rights

You can manage microphone/camera permissions in operating-system settings, remove eligible translation history in the app, cancel a subscription, and request access, correction, deletion, restriction, or portability where applicable. We may need to verify your identity and may retain information when required by law or needed to resolve disputes.

9. Children

The Service is not directed to children who cannot legally consent to data processing in their jurisdiction. If you believe a child provided personal information without appropriate authorization, contact us.

10. International processing and changes

Information may be processed in countries other than your own, with safeguards required by applicable law. We may update this policy when the Service or legal requirements change. The date above identifies the current version.

11. Contact

For privacy questions or requests, use the Locelo Help Centre. The service operator is Adomavicius Tadas, 23 Rue Des Coudriers, 86100 Châtellerault, France.