Cancellation Policy

This Cancellation Policy explains how to cancel a trial or a subscription to Locelo, operated by Adomavicius Tadas, when the cancellation takes effect, and what happens after you cancel.

This page supplements our Terms of Service. Where this page and the Terms describe the same subject, the Terms prevail.

1. You can cancel at any time

There is no minimum term and no cancellation fee. You may cancel a trial or a subscription at any time, for any reason, without giving a reason.

The only thing that matters is when you cancel, because cancelling stops future charges rather than reversing charges that have already been made. See section 4.

2. How to cancel

The way you cancel depends on where you subscribed.

2.1 Subscriptions purchased on this website

If you started your trial or subscription through the checkout on this website, use our public Cancel subscription page. You do not need an account or password.

• Open the Cancel subscription page.
• Enter the email address used at checkout.
• Enter only the last four digits of the payment card. For Apple Pay, use the digits shown in Wallet or on the receipt.
• Submit the form. Every matching Locelo website subscription is cancelled immediately and future renewals stop.

Website cancellation is processed immediately. Access connected to the cancelled subscription may end as soon as the cancellation is synchronized with the mobile service.

Never enter a full card number, expiry date, security code, password, or app credential on the cancellation page.

2.2 Help with cancellation

If the public cancellation page cannot locate your subscription, contact us through the Locelo Help Centre or email support@loceloapp.com. Include the checkout email, an approximate transaction date and only the last four card digits so we can investigate safely.

A support request alone is not a cancellation confirmation. We will tell you when the cancellation has actually been processed.

2.3 Subscriptions purchased through the Apple App Store

If you subscribed inside the app through Apple, we cannot cancel the subscription for you — Apple controls it. Cancel it in your Apple account settings:

• Open the Settings app on your device.
• Tap your name at the top, then tap Subscriptions.
• Select Locelo.
• Tap Cancel Subscription and confirm.

Apple's own cancellation, billing, and refund terms apply to those purchases.

2.4 Deleting the app is not a cancellation

Removing Locelo from your device does not cancel a subscription and does not stop billing. You must cancel through one of the methods above.

3. Cancelling a free trial

A trial converts into a paid, automatically renewing subscription unless you cancel it before the trial period ends. The exact trial length and the price that applies afterwards are shown to you at checkout, before you confirm.

To avoid being charged, cancel before the trial period ends. Website cancellation is immediate, so access may end when it is processed.

If the trial has already converted, the charge has been made and cancelling stops the next renewal rather than reversing that charge. Refunds are covered in section 5.

4. When cancellation takes effect

Cancellation applies to future billing periods. It is not retroactive.

• Your subscription stops renewing. You will not be charged again after the cancellation is processed.
• Website access may end immediately. The cancellation page cancels matching website subscriptions when the request is processed.
• Partial periods are not pro-rated. Cancelling in the middle of a paid period does not create a partial refund for the unused days, except where applicable law requires otherwise.

5. Cancellation and refunds are different things

Cancelling prevents future charges. It does not automatically refund a charge that has already been taken.

Refund requests for App Store purchases must be submitted to Apple and are handled under Apple's refund policies.

For purchases made on this website, contact the Locelo Help Centre and describe what happened. We review refund requests individually and honour the refund rights granted to you by applicable law, including any statutory right of withdrawal available to consumers in your country.

6. Cancellation by us

We may cancel or suspend a subscription if a payment fails and cannot be collected, if the subscription is used in breach of our Terms of Service, or if we discontinue the service. Where we discontinue the service, we will not charge you for periods that we no longer provide.

7. Contact us

Please use our cancellation page first. If it cannot locate the subscription, reach us through the Locelo Help Centre and provide the checkout email, approximate date and only the last four card digits.