Locelo support
Start with what changed.
Choose the closest situation, try the first useful check, or send us the full context.
FIRST CHECK
Confirm that the app and website use the same email address, then reopen the account screen in Locelo.
FIRST CHECK
Use the cancellation page with the checkout email and the last four card digits. If it cannot find the subscription, send us the same safe billing details below.
FIRST CHECK
Check the selected languages, connection, microphone or camera permission, then retry with a short sample.
FIRST CHECK
Open the privacy record for translation-content processing, retention, deletion and contact options.
Open privacy record ↗Escalate to a person
Send the context
Direct email · support@loceloapp.com
Direct phone · +370 692 36292
Quick answers
Answers without opening a ticket.
01How does the free trial work?
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You get 3 days of Locelo Pro at no cost. Cancel before the trial ends to avoid the first charge.
02When am I charged, and how much?
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The localized price and billing interval are shown before checkout. The first charge occurs after the free trial.
03Do I need an account to use the app?
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Core Free tools can be available without a web subscription. A trial creates the app access needed for Locelo Pro.
04Can I rely on every translation?
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No automated translation is perfect. Use a qualified human interpreter for medical, legal, emergency or other high-stakes communication.
05How do I cancel?
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Use the public cancellation page with the checkout email and the last four card digits. If no subscription is found, contact support with the same details and an approximate date.